[PROGRAMMING] Trouble Ticket

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IT 137 - Web Applications team project
October 2012 

TEAM MEMBERS:
Angely Allere
Ina Claire Leah Aragones
Gian Ralph Cruz
Mae Nadayag 

TECHNOLOGIES:
PostgreSQL, PHP, JavaScript, JQuery, CSS, HTML 

INSTRUCTOR:
Prof. Rey Sacayan 

Mindanao State University - Iligan Institute of Technology
School of Computer Studies
BS Information Technology Major in Multimedia Systems
Tibanga, Iligan City, Philippines

Contribution: Main Programmer

Trouble Ticket is a help desk or ticket problem management system. It specifically manages the problems assigned to the Computer Center of MSU-IIT. Through the system, the staff and faculty can assign their problems to a particular Computer Center agent.  If a ticket is not assigned, the administrator can assign it to an agent. This system also aims to balance the task allocation within the Computer Center and to track the performance of the agents in terms of their efficiency in responding to their assigned tickets.